Frequently Asked Questions
Everything you need to know about your Autel shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I track my package after it ships?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.
Are your materials sustainably sourced?
Autel is committed to ethical fashion. Over 80% of our current collection is made from recycled or organic materials, and we work exclusively with certified fair-trade factories.